# 您可能想知道的問題

### 以下為最多用戶搜尋的問題，您可從中參考是否有想確認的問題～

> * [帳號問題](#zhang-hao-wen-ti)
> * [停車場問題](#ting-ju-chang-wen-ti)
> * [路邊停車問題](#lu-bian-ting-ju-wen-ti)
> * [加油付款問題](#jia-you-fu-kuan-wen-ti)
> * [免費停車相關問題](#mian-fei-ting-ju-xiang-guan-wen-ti)
> * [付款常見問題](#fu-kuan-chang-jian-wen-ti)

#### 👤 帳號問題

* [我不想使用了，怎麼取消](https://help.carmochi.com/account/setting/plate-setting)
* [手機號碼更換需修改，請直接填寫客服表單](https://www.autopass.xyz/contact/)
* [我的車牌為何顯示被他人綁定](https://help.carmochi.com/account/setting/plate-number#nin-ke-neng-hui-xiang-zhi-dao-de-shi)

#### 🚘 停車場問題

* 付款失敗怎麼辦？
  * [公有停車場](https://help.carmochi.com/parking/tpe-parking/payment-error)
  * [私有停車場](https://help.carmochi.com/parking/parkinglot/register-after-entering#si-you-ting-ju-chang-fu-kuan-shi-bai-zen-mo-ban)
* [離開時無法扣款出場，被閘門擋下怎麼辦？](https://help.carmochi.com/parking/common-issue/departure-error)
* [我離開了，他怎麼還一直在算錢？怎麼關掉？](https://help.carmochi.com/parking/common-issue/parking)
* 我重複繳費了
  * [公有停車場](https://help.carmochi.com/parking/tpe-parking/refund)
  * [私有停車場](https://help.carmochi.com/parking/parkinglot/repeat-payment)

#### 🛣️ 路邊停車問題

* [綁定車牌後，出現紅色驚嘆號，顯示我綁定 「ＸＸ縣市 」 失敗](https://help.carmochi.com/streetparking/common-issue/check)
* [我今天沒去停車、我不知道我停哪裡、我不確定我是何時停車的](https://help.carmochi.com/streetparking/unpaid-payment#wo-jin-tian-mei-qu-ting-ju-zen-mo-tu-ran-you-kou-kuan-jineji-lu-duan-you-wen-ti)
* [路邊停車沒有發票，我要怎麼報帳？](https://help.carmochi.com/streetparking/not-found#lu-bian-ting-ju-jiao-fei-ru-he-xia-zai-xiao-fei-ji-lu-ru-he-bao-zhang-da-tong-bian)

#### ⛽️ 加油付款問題

* [自助加油的預授權金何時退還？](https://help.carmochi.com/gas/jia-you-xiang-guan-yi-nan-za-zheng#zi-zhu-jia-you-ji-hui-bei-kou-liang-bi-kuan-xiang)
* [現場人員不知道車麻吉、快速通，或是現場人員拒絕我使用，請直接填寫客服表單](https://www.autopass.xyz/contact/)
* [現場人員找不到我的車牌](https://help.carmochi.com/gas/refueling#nin-ke-neng-xiang-zhi-dao-de-shi)

#### 💳 免費停車相關問題

* [我遇到各種問題造成無法折抵免費停車怎麼辦？](https://help.carmochi.com/cityparking/no-discount)
* [哪些場站才是可以使用信用卡免費停車的？](https://help.carmochi.com/cityparking/available)
* [想知道哪些卡片符合權益](https://carmochi.com/promotions/?filterBy=parking-promotion)

#### 💰 付款常見問題

* [為什麼我的信用卡會扣款失敗？](https://help.carmochi.com/account/credit-card/authorization-fail)
* [目前僅支援信用卡/金融卡綁定，並不支援 Line pay。](https://help.carmochi.com/account/credit-card/setting-creditcard)
* [我要怎麼知道現在扣款的是什麼款項？](https://help.carmochi.com/account/credit-card/payment-invoice)

#### 🔋充電相關

* [充電的預授權金何時退還？](https://help.carmochi.com/charge/common-issue#wei-he-kou-liang-bi-fei-yong)
* 如果不想充電每次都要扣預授權金，請加入車麻吉會員：[Android](https://play.google.com/store/apps/details?id=com.pklotcorp.autopass\&hl=zh_TW) / [iOS](https://apps.apple.com/tw/app/%E8%BB%8A%E9%BA%BB%E5%90%89/id1332581201)